Posted: 3 June 2016
No matter what products or services you offer, your company ultimately won’t move forward without people. Managers, CEOs, and company owners know how valuable their teams are in helping the company succeed. Your relationship with your team, and how you treat them may mean the difference between success and failure.
Here are three simple tips you can do to ensure that you’re keeping your best people happy.
1. Talk to your people
Being a manager can mean being out of the office for meetings most of the time, but make sure you still make time to interact with your team. Try to have a conversation with them from time to time. Emails and conference calls might not be enough. You would want to make each of your employees feel like they’re part of the team.
If you’re working with a small team, it helps to talk to them, ask them how they are, or how they feel working with your company. For bigger teams, this can be a challenge. But a simple gesture of knowing their names would mean a lot to an employee.
Make your people feel like they can talk to you, but don’t forget that you’re still the boss. Be open to their questions and listen to suggestions, but you still need to exercise your authority. When praising or reprimanding, remember to be fair and consistent.
2. Let your employees leave their comfort zones
Give your people room to grow. An employee may be excellent at what they’re doing, but don’t keep them right where they are. Offer career growth opportunities, and challenge them to do something they’re not used to doing.
It sounds risky to let them try other responsibilities, but it beats having your people get bored or burned out at what they’re doing. A new task raises their level of engagement and makes them feel important to the company. Rather than keeping them where they’re most effective, let them grow and explore their potential.
3. Recognise and Reward
Motivate your employees by giving them a gift when they completed a big task. This little act gives them a boost of confidence, letting them feel pride in their work. A token of appreciation from the management says you recognise their hard work and value their contribution to your company.
It doesn’t always need to be as grand as a thousand bucks, it can be a small basket of wine or gourmet goodies. Think of a reward that your employee can use so it entices the rest of your team stay energized and motivated.
"Just wanted to let you know how delighted we all were with the gift hamper!! It was everything I hoped for."
"Thanks again for ensuring the gift arrived on time and for taking the time to email me to let me know. I commend you on your customer service and will be recommending your company to friends and family."
"Thank you for the wonderful service, I am very impressed with how fast the delivery is and this email update. I will definitely recommend your company to my friends and family. "
"I just wanted to send an email to say a big thank you to you all for your magnificent service. We will use you again and recommend you! Thank you again for a very prompt and first class service. Very best wishes."
"Many thanks for your prompt and efficient attention to our order. We are most pleased with the service you have provided and would not hesitate to use Gift Basket Boutique again."
"Thank you so much for your excellent customer service and patience in delivering the hamper etc to Claire. She was thilled! Thank you once again your services have far exceeded expectations."
"Thanks for the gift delivery. This is the 3rd time I have used your services. Every time the gifts have been delivered on time and your communication as to what stage the delivery is at has been superb. All were of great quality and quantity! Thanks again"
"Thanks for being flexible and making the process super easy!"
"Thank you for being so efficient and noticing. Thank you again and I must say I am impressed by your service and will use your organisation again in the future."
"That is amazing service, I can't thank you enough. Not many people these days would be so thoughtful and generous in ensuring this delivery went out today. Exceptional customer service and sincerely appreciated by myself and my husband. Thank you!"
"Wow! What service. Have a fantastic weekend!"
"She received the flowers and she's thrilled and I haven't told her there's more to come! I haven't stop raving about your company. I've put it in my phone and will recommend you to everyone I can. Thanks so much!"
"Thanks again for your wonderful service; it has been outstanding. I have been praising you and your company all week and may be using your company again quite soon. You have been a bright light in a difficult week. Thank you so very much!"
"Received with thanks, very pretty presentation !! Loved it!"
"Thank you so much. It's gran's bday today so we are just stoked this could be delivered at such short notice.We will be definitely shouting your praises to our friends. "
"The speedy delivery was much appreciated. He was very surprised and I'm sure it made his day. Thanks again! "
"Just wanted to say thank you for getting this delivered on time and as described. The girls got a lovely surprise when they arrived at the hotel and enjoyed the sumptuous fresh fruit on arrival Thanks again! "
"Wow, that’s amazing. Thank you so much for getting that done so quickly! That was amazing, really appreciate it! "
"Dad called me on Monday night to say the hamper had arrived and was beautiful. I expected no less and you can expect a return visit from me."
"Great Service, Fantastic gift basket. Thank you. "
"Prompt service, extremely helpful sales staff and wonderful manner over the telephone to interstate customer. Happy to recommend their service and products. "
"Always a good experience receiving hand made hampers from GBB. My clients comment on how lovely they are as gifts to home purchasers that makes the experience special for them. Have a been a customer for a few years and quality is always the best."
"Called late morning with a special request, nothing was too hard for them, they were so helpful and the gift basket arrived that afternoon. My partner was thrilled with it and even made the comment it looked too nice to open it but of course he did :) "
"Really easy to use, great choice of gifts and arrived when it said it would! "
"This company is so easy to deal with and the online/internet purchasing is very easy. Both the purchasing and the receiving of these wonderful hampers is a great experience. The new parents absolutely loved the gift/hamper "
"Easy professional and great product "
"I ordered a Wine & Cheese gift basket for a colleague's birthday! It was beautifully presented, arrived on time. The staff were very helpful. The recipient of the gift basket was very impressed. Will definitely use again and recommend to friend & family. "
"Another last minute gift purchase but Christine went above and beyond to solve my problem. From sourcing an alternative product than those usually carried to helping me through special dietary requirements, I couldn’t have been more impressed or relieved"
"Excellent service - excellent product. When an issue arose outside of their control regarding delivery, they communicated in a timely manner and offered solutions and every assistance. They went over and above in the customer service area. They rock! "
"Gift Basket Boutique are reliable, always helpful and have good gift hamper choices at reasonable prices. I trust that they will be able to delivery my orders whenever it is required. "
"Christine was amazing! Had my order organized promptly after hours and delivered the very next day. Loved the arrangements and everyone complimented how beautiful they were; will be back every time I need amazing flowers or an amazing gift basket. "
"Thank you so much. Mum was delighted. I could not be happier with your level of service."
"Thank you they absolutely loved it!!! "
"Our "go to" company for all our baby hamper needs. Always delivered on time and as described. Our staff and colleagues are loving them! We'll keep using Gift Basket Boutique for all our future company's babies and a few get well too! Thanks guys :)"
"My order was delivered within the hour and was by my son's bedside before he came back from surgery. Impressed."
"Kudos to the Gift Basket Boutique Team! Even though it was a small inexpensive gift, one of them drove up to Brisbane to make sure my Mum who's in hospital would receive some comfort when the courier driver failed to deliver her gift on the day I needed. "
